The Client Navigation team at East Cooper Community Outreach (ECCO) is a group of dedicated, caring professionals who work with individuals and families recommending services that support their social, emotional, and financial well-being. Whether it’s one single service provided or years of walking through financial hardship, our team will work with clients, advocate for them, and help develop a plan focused on navigating through life’s challenges.

Volunteers on our Client Services team are on the front lines of serving the community. Opportunities range from working in our Front Office, to Spanish-speaking and translation, to serving on a committee. These volunteers start every interaction with "Welcome to ECCO, how may I help you today" because we never know who is walking through our door - people who need our help, or people who are there to help provide help.

To volunteer in our Client Services area, you must be 18 years or older.

Front Office Reception: Volunteers at the front desk assist the Client Navigation Team in welcoming visitors, answering the phones, contacting clients, and more.

• Attributes: Computer proficiency, customer service, communication skills, patience
  Food Ordering: Whether in-person or over the phone, help local neighbors place their monthly food order using our SmartChoice Pantry software.

Client Navigation Administration Volunteer: Assist our Client Navigation Team with maintaining relationships and supporting successful outcomes for ECCO clients. These volunteers conduct routine check in calls, assist with eligibility paperwork completion, and share program & services information with those eligible.

• Attributes: Computer proficiency, customer services, detail-oriented, organized, multi-tasking, communication skills.
  
  

Alternative Service Opportunity: Programs and Services Committee plays a vital role in shaping ECCO’s impact in the community. This committee supports the development and enhancement of ECCO’s programs, offering valuable insight into the delivery of services to ensure effectiveness and accessibility. They also assess ECCO’s services to ensure they align with best practices and more importantly the community current needs, and help ECCO adapt as those needs evolve.

If you are interested in joining this committee, please email our Director of Programs and Services, Patty Frost at pfrost@eccocharleston.org

• Attributes: Community-minded, analytical, compassionate, non-profit and/or human services experience, collaborative, data driven and also mission driven.
  
  

We try to make volunteering at ECCO easy for local community members. To start, simply click below to visit the Volunteer page of our website and complete the Inquiry Form. After it's been submitted, our team will follow up in a timely manner to let you know about our current needs and how you can get involved.

Click here to complete the Inquiry Form 

Please feel free to contact ECCO's Volunteer Manager by email at volunteer@eccocharleston.org or by phone at 843-416-7111.

We look forward to speaking with you!